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Home > Dialog VoIP |
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Dialog-A Suite of Call recording tools |
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Dialog VoIP |
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What is Dialog VoIP? |
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Dialog VoIP a passive recording technology, captures customer interactions in a VoIP network. It is highly successful method of recording, because, it is transparent to the telephony system.
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How does Dialog VoIP work? |
In a VoIP environment IP phones, Media Gateway (IP PBX) and servers are connected to a SWITCH. In larger setups multiple switches will be in use and they will all be up-linked to a core switch. If these switches are of the managed type then they will have a port called the Mirror/SPAN port. The Dialog VoIP call recording server is connected to the Mirror/SPAN port and captures all VoIP IP traffic and converts it into an audio file which is then stored. |
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Technical Specifications: |
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| Dialog VoIP Specifications |
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| Product Specifications |
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- Product type: Software
- Supported VoIP Protocols: SIP, Cisco Skinny, H323, MGCP and RTP
- Supported CODEC: G711, G729A and G723.1
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| System Hardware Configuration |
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- Dual processor/Dual core CPU, 2.6 GHz
- 0-100 concurrent conversations: dual core CPU
- 100-200 concurrent conversations: quad core CPU
- 2 GB RAM
- Two fast Hard Drive(SCSI 10k RPM): One for the PC, one for the recordings
- Network Card
- Sound card (Internal or External)
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| System Software Configuration |
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- Windows 2003 Enterprise Edition SP2
- MS SQL 2005 Express edition with management studio
- IIS
- Dot Net 2.0 framework
- IE 6.0
- Windows media player 9+
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| Supported IP PBXs (Tested list) |
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