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Home > Dialog VoIP > Dialog VoIP Features |
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Dialog-A Suite of Call recording tools |
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Dialog VoIP Features |
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Feature List |
- Dialog VoIP requires no proprietary hardware, expensive telephony equipment or complex installation
- All calls are recorded directly from IP network and archived on disk storage
- Records calls made with either Soft Phone or IP Phone
- Recorded calls will have voices of both sides
- Understand Standard VoIP protocol like SIP/H323/RTP
- Support Cisco, Avaya, Nortel, Alcatel & Siemens environment
- Supports G711 A-Law, G711 U-Law, G723.1 & G729A CODEC
- Capture VoIP packets from multiple Network devices – connected in a single PC and connected in different mirror port
- Recording console run as window service
- Uses GSM format for audio file storage which takes 10GBs space approximately for 2,000 hours of audio
- Support DHCP environment
- Support Call agent (User) tagging
- Support Screen recording
- Browser based Audio & Video file retrieval from any computer inside local network or even from internet
- Uses Microsoft SQL 2005 express edition for storing call (audio/video) information, which is free with redistributable license
- Role based access for functionality inside dialog VoIP software
- Role based access for audio/video file
- Every call record contains all important information which is given below
- Date/time
- Call agent (User)
- Local party
- Remote party
- Local IP
- Remote IP
- Call direction
- Call duration
- Multiple comments on calls
- Call Rating
- Listen to audio/video calls with embedded media player. No additional software is required on user's computer to playback a call
- Bookmark based Playback
- Export to excel/word
- Print
- Download multiple files to local PC
- Delete CDR info
- Paged Search (support move first, move last, next, previous and Go to)
- User based page size (search result) configuration
- Find easily any recorded call using all available search parameters, which is categorized into basic and advance search
- Dashboard & Reports
- Browser based admin configuration
- Easy Installation with Set up kit
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