Usha International Limited is one of India’s leading consumer durable manufacturing & marketing Company, chose Cogent Dialog VoIP recording software for blatant communication recording to protect themselves against unjustified claims.
The solution was installed for Cisco IP environment for 10 extensions. The solution met the customer needs by providing reliable, safe and redundant preservation of all transactions and customer communications.
Challenge & solution: Usha international has changed its old TDM based system to IP system and needed a state-of-art recording system without interacting with their current deployed setup. Cogent adapted an innovative way of capturing IP Traffic called "Port Mirroring" and successfully deployed the software as per customer needs.
Advantages: After the installation, As a result, Usha international was protected from liability through reliable VoIP recording software. Simultaneously, the company commenced a quality management process to improve agent performance by using Call rating, call review & Call tagging features of the software. By detecting the Caller & Receiver information by the system, it’s become easy for the customer to trace the call any time and stay competitive in today’s challenging environment.
Md Faizullah, Director, Cogent said that Cogent Dialog VoIP solutions enable companies to considerably improve their value, enhance customer service, efficiently deploy staff and increase productivity.
Cogent Innovations Pvt Limited, a 12-year-old company of the flagship Cogent Group, is known for developing and integrating custom IT and Telecommunication solutions with a dedication to help clients effectively communicate their vision, reach new markets and improve productivity.
More information on Call Recording Software can be found online at http://www.usedialog.com/
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