North Delhi Power Limited (NDPL) is a joint venture between Tata Power Company and the Government of NCT of Delhi with the majority stake being held by Tata Power. It distributes electricity in North & North West parts of Delhi and serves a populace of 50 lakh.
The solution was installed for Cisco IP environment for 3 extensions. The solution met the customer needs by providing reliable, safe and redundant preservation of all transactions and customer communications.
Challenge & solution: Cogent adapted an innovative way of capturing IP Traffic called "Port Mirroring" and successfully deployed the software as per customer needs.
The Benefits: After the installation, As a result, Aayuja was protected from liability through reliable VoIP recording software which can run 24 X 7 X 365 days without failure.
Md Faizullah, Director, Cogent said that Cogent Dialog VoIP solutions enable companies to considerably improve their value, enhance customer service, efficiently deploy staff and increase productivity.
Cogent Innovations Pvt Limited, a 12-year-old company of the flagship Cogent Group, is known for developing and integrating custom IT and Telecommunication solutions with a dedication to help clients effectively communicate their vision, reach new markets and improve productivity.
More information on Call Recording Software can be found online at http://www.usedialog.com/
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