Aayuja is Sales consultation which works exclusively with fast-growing high-tech companies, ranging from start-ups to mid-sized business and public companies. They form extension to their client's sales arm, taking on all heavy lifting activities to increase the productivity of sales team driving all inside-sales activities. Aayuja chose Cogent Dialog VoIP software to record communication of their call center.
The solution was installed for Cisco IP environment for 10 extensions. The solution met the customer needs by providing reliable, safe and redundant preservation of all transactions and customer communications.
Challenge & solution: Cogent adapted an innovative way of capturing IP Traffic called "Port Mirroring" and successfully deployed the software as per customer needs.
The Benefits: After the installation, As a result, Aayuja was protected from liability through reliable VoIP recording software which can run 24 X 7 X 365 days without failure.
Md Faizullah, Director, Cogent said that Cogent Dialog VoIP solutions enable companies to considerably improve their value, enhance customer service, efficiently deploy staff and increase productivity.
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