Phone logging is mainly used for quality assurance. Voice or phone loggers can help managers to easily and quickly review , retrieve agent calls by integrating a program of silent monitoring, with side-by-side coaching and statistical measurements. Phone logging helps to analyze overall effectiveness of an agent.  Phone logging makes room for deficient areas to be addressed and worked on.

Phone loggers can be of excellent service in the field of sales verification. In case of sales verification phone logging leads to sharing and communication of critical information. Normally, in a sales call, the recording is never listened to, unless there is an argument about the transaction.  By recording all conversations, the customers' agreement to an order or charges is captured and the authenticity of the sales is also verified.

With the advancement of call center technology, phone loggers have become a must have hi tech tool to track agent behavior in a contact center. Some voice loggers can even track a call that is passed from one agent to another.  During payback, the phone loggers seamlessly combine the recordings into one continuous stream.  With this feature, there are no more time-consuming attempts to piece a call together!  Many modern phone loggers can also include calls processed by remote agents as well.