Phone recording devices can act as a very useful business tool in a call center as most of the time agent interaction on phone needs to be recorded for future reference. The selective recording of the same, may save disk space, but can project a very lopsided understanding of call center performance, which could lead to poor strategic decision-making. In contact centers the agent – customer interaction leads to a tacit verbal contract, each time the customer dials a toll free number connecting him to the call center. Therefore, in case of a he said/ she said dispute, the ability to quickly locate and playback the interaction through such phone recording devices, can decrease the company liability.

Phone recording devices like voice loggers are a part of the advancement in call center technology. This brings to mind the issue of beeping! Beeping means the being -recorded notification given to the customer of the center and the center's operator. Phone recording devices can be channeled to notify the customer and the agent, knowledge of the recording. Phone recording devices can be seen as a friend to improve performance, rather than as an extension of a phobia. In case of the higher management of the call centers, phone recording devices like the voice loggers can provide peace of mind by improving quality control and dispute management .It also gives an honest reflection of the customer-agent interaction.