FAQs

Q1: How to record phone calls in VOIP environment?
ANS: There are 2 ways of doing it.
1) TAP the IP traffic at SWITCH using Port mirroring, collect the IP traffic & convert to sound file. This is called passive recording
2) the recording application will be an active medium between telephone & IPPBX. This is called Active recording. This method is costlier than passive and which include hardware unit. Dialog records IP calls using passive approach which is purely software oriented. No hardware required. It works well with Cisco, Avaya, Nortel, SIP & Asterisk.

Q2: Tell me some good call recording software for Cisco?
ANS: There are many recording software available in market for Cisco. Out of them, Dialog software will be unique software. It's good in UI, uses latest MP3 format, support screen recording, simple agent evaluation module,  reports, web based admin section etc., All of them are rich in features.

Q3: Is there any software solution for recording IP Phones?
ANS: Yes. Dialog voip software is purely software based system which uses latest technology called port mirroring which makes the software less costly. For details visit website www.usedialog.com

Q4: Is call recording illegal?
ANS: In India, it is mandatory for contact centers and communication environment to implement voice logging solutions. Dialog voice logger support analog, digital & voip environment. For details visit website www.usedialog.com

Q5: How to improve/enhance Quality in contact center (call center)?
ANS: We can install voice loggers in contact center. Using this we can know how the call agent is speaking to the customer and also we can use the recorded voice files for evaluating the call agent. For details visit website www.usedialog.com

Q6: How to safe guard from fraudulent customers or cheating customers?
ANS: The best way is to put voice logging software in your center. This will record all the telephonic conversation of the call agent to customer& vice versa. Dialog voice logger support analog, digital & voip environment. In the software, you can search voice file, using date range, extensions, call id, call agent etc., For details visit website www.usedialog.com

Q7: How to know what call agent doing while he/she is on call?
ANS: The best way is to install screen recording software in call agent PC. For details visit website www.usedialog.com

Q8: I want to know how call agent is responding to customer.
ANS: The best way is to put voice logging software in your center. This will record all the telephonic conversation of the call agent to customer& vice versa. Dialog voice logger support analog, digital & voip environment. In the software, you can search voice file, using date range, extensions, call id, call agent etc., For details visit website www.usedialog.com

Q9: We are using SIP soft phone in our call center. I want to record the conversation. Is there any call recording software available?
ANS: Yes. Dialog voip software works with SIP, Cisco, Avaya, Nortel & Asterisk. It’s purely software based system which uses latest technology called port mirroring which makes the software less costly. For details visit website www.usedialog.com