Dialog VoIP a passive recording technology, captures customer interactions in a VoIP network. It is highly successful method of recording, because, it is transparent to the telephony system.
How does Dialog VOIP work?
In a VOIP environment IP phones, Media Gateway (IP PBX) and servers are connected to a SWITCH. In larger setups multiple switches will be in use and they will all be up-linked to a core switch. If these switches are of the managed type then they will have a port called the Mirror/SPAN port. The Dialog VOIP call recording server is connected to the Mirror/SPAN port and captures all VOIP IP traffic and converts it into an audio file which is then stored.
Technical Specifications:
Dialog VOIP Specifications:
Dialog VOIP server specifications: (minimum)
Product type : Software
Protocols : SIP, Skinny, H323 and pure RTP
CODEC support : G711, G723.1, and G729A
P4 CPU @ 2.3 GHz
1 GB RAM with a fast hard drive
Windows 2003 server
MS SQL 2005 Express Edition
IIS with SMTP and .NET 2.0
Managed Switch capable of mirroring all the ports
