Supported PBXs

Dialog-A Suite of Call recording tools

Highlights of Multi user:

• A unified solution that supports analog and digital tapping
• A call recording solution that can be used in highly demanding environments including Contact Centers, Trading offices, Security Control areas, and Government Organizations.
• A solution that enables easy playback of recording using various search options.
• A unique GUI (dashboard) which shows the current status of all the extensions.
• Digital voice recording from any telephone – digital or analog.
• Allows customized file naming.
• Voice annotation
• Email facility
• Allows auto recording/ on demand recording and scheduled recording.
• Script console is based on WYSIWYS (What you speak is what you see).
• User friendly and user configurable

Applications:

• Inbound Call Centers which handle multiple products lines
• Collection agencies
• Call centers that need to leave Messages on dropped calls
• Banks and Financial Institutions-Customers can check their account    balances and make financial transactions, then transfer out to speak to someone live
• Market Research firms can use voice recognition to allow consumers to    answer multiple surveys without a live agent
• Retailers-Customers place orders and check on order status, which    more and more retailers will be using in the future, as more and more people will be ordering products from the web

Technical Specifications: