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About Our Company News
September 06,2007

The Dialog Enterprise Call Recording Software provides multi-user call recording capability utilizing the different Dialog devices. Screen Capture module can also record the agent's screen as an .avi file The software is under production and slated for release in Jan 2008

Release Soon!
 
 
 
 
 
 
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  Your time is important and so are your customers. You're tasked with managing people and generating efficiencies. The calls are coming in - but are you managing them in the best way possible?
 

The primary focus of Dialog is to deliver the highest quality call recording solution for your growing business. Our philosophy is to put customers first and deliver leading customer service.Take a step towards improving customer satisfaction levels for your contact center recording capability. Bring new revenue to your organization. Try Dialog – The Best in Call Recording Solutions.
 
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The is a PC-based telephone voice recording system, ideal for companies wishing to use voice logging in certain departments or on specific extensions. Dialog USB automatically records all telephone conversations onto your computer's hard disk drive Also acts as an answering machine …..

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Dialog Multiuser is a professional and sophisticated system. This unified solution supports analog and digital tapping allowing various recording options It is available in two options....



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VoIP call recording is now affordable. A VoIP call recording solution like Dialog VoIP acts as a complete platform to record, evaluate, monitor and archive the performance of agents, at a competitive price.


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Designed for high traffic, contact center environments, Dialog Digital is suitable for call recording using digital E1/PRI lines. It monitors in all types of customer contact centers. It is flexible and scalable.


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The Dialog Enterprise Call Recording Software provides multi-user call recording capability utilizing the different Dialog devices. Screen Capture module can also record the agent's screen as an .avi file.

 
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A convenient option, that allows you to either own the hardware or pay for it in Monthly Installments options or in Monthly Leased payment options .You make no capital outlay as in the monthly installment and lease rental options
   
   
 

Dialog - Benefits

Need to record for compliance, quality management, sales verification, business intelligence, or any other purpose? No problem. Dialog is an integrated call recording solution which can be customized and scaled to meet the demands of organizations of all kinds .

Through its suite of solutions, dialog empowers organizations to proactively improve the customer experience and increase workforce performance across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. Dialog call recording solutions are designed with reliability, adaptability, and expandability in mind to accommodate changing technologies and customer needs.

Dialog is dedicated to delivering the industry's most innovative , flexible and reliable Call recording solutions, backed by strong service , support and overall value .

Key Factors that sets Dialog – The intelligent Call recording solution, apart………

Evaluation
Virtually every division of your organization will benefit from the vast store of valuable information gathered via call recording . Dialog enables you to evaluate customer interactions that are important to your strategic goals, based on results of the interactions. Department managers can easily drill down from reports and listen to individual calls that have resulted in a sale (or other objective). With this advanced degree of flexibility, managers are now equipped with the tools to discover what the customer is responding to and why!

Flexibility
Dialog is the most flexible call recording and monitoring solution available today. The Dialog quality voice recording software-based systems easily expand and adapt as your needs grow.

Reliability
Composed of rock-solid, fault tolerant hardware ; our call recording solutions are designed to record interactions 24 hours per day, 7 days a week, even during back-ups. We simply do not miss calls .

Unparalleled Customer service
Focused on customer satisfaction, we aim to provide personalized, responsive service and support at all stages of your project - from your first contact with Dialog to post-warranty follow-up. With its broad range of capabilities, the Cogent team is able to approach each project with flexibility, listening carefully to customer needs and responding with individualized solutions. You can rely on Dialog to go the extra mile!

     
 

Cogent Innovations (P) Ltd.
337-D, Deevan Sahib Garden,
TTK Road, Royapettah,
Chennai-600 014,
Tamilnadu, India.

Phone : +91-44-42697171, 42697272, 28117323
E-mail : faiz@cogentmail.com
Website : http://www.usedialog.com/

     
  Email : sales@cogentmail.com
Phone : +91-44-42697171
             +91-44-42697272
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Copyright © 2007 Cogent Connect (P) Ltd.All Rights Reserved.
 
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